23 apk Privacy Policy – How Your Personal Data Is Handled

When you create an account on 23 apk, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years old and to set up your player account correctly. We also use your contact details to send you important account notifications, such as password reset requests and security alerts. Your date of birth is retained for the lifetime of your account to ensure ongoing compliance with age verification requirements. We do not use your registration data for any marketing purpose without your explicit consent, and you may update your contact details at any time through your account settings. If you choose to close your account, we will retain a minimal record of your registration data for the period required by applicable Philippine regulations before it is permanently deleted.

To process deposits and withdrawals in Philippine pesos, we collect the payment method details you provide, such as your e-wallet account reference or bank account number. We do not store full card numbers or sensitive authentication credentials on our servers — payment processing is handled by regulated third-party payment providers who operate under their own security and data protection standards. We retain transaction records, including amounts, dates, and payment method references, for a minimum of five years in line with financial record-keeping obligations under Philippine law. These records are used solely for the purposes of processing your transactions, resolving payment disputes, and complying with anti-money laundering requirements. Your payment data is never shared with any party other than the payment provider involved in processing your specific transaction. If you have questions about a specific transaction, our support team can assist you, and further guidance is available on the FAQ page.

We automatically collect data about how you interact with the 23 apk platform, including the games you play in the Game Lobby, the bets you place in the bet section, the slots you spin in the Slots section, and the time and duration of your sessions. This activity data helps us maintain the integrity of the platform, detect unusual patterns that may indicate fraud or problem gambling, and improve the overall experience for Filipino players. Session data such as your IP address, device type, and browser version is also collected to support security monitoring and to ensure the platform displays correctly on your device. We do not use activity data to build advertising profiles or share it with marketing networks. Activity records are retained for a period of two years from the date of each session, after which they are anonymised or deleted. You may request a summary of your activity data at any time by contacting our support team.

The 23 apk platform uses cookies and similar browser storage technologies to keep you logged in between sessions, remember your language and display preferences, and ensure that security features such as session tokens work correctly. We do not use third-party advertising cookies or tracking pixels that follow you across other websites. Strictly necessary cookies are set automatically when you visit the platform and cannot be disabled without affecting core functionality such as login and account access. You can manage or clear cookies through your browser settings at any time, though doing so may require you to log in again on your next visit. We do not sell or share cookie data with any external party. A full list of the cookies used on the platform and their specific purposes is available on request from our support team.

In accordance with Philippine regulations and our responsible gaming commitments, we may ask you to submit a government-issued ID, proof of address, or other supporting documents to verify your identity before processing a withdrawal or if your account is flagged for review. These documents are handled with the highest level of care and are stored in an encrypted format accessible only to authorised compliance staff. Verification documents are retained for the period required by applicable law and are permanently deleted once that retention period has expired. We will never ask you to submit identity documents via email or chat — all document uploads are handled through the secure verification portal within your account. If you have concerns about the verification process, the FAQ page provides step-by-step guidance on what to expect and how to complete the process quickly.

23 apk does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only with the specific service providers who help us operate the platform — such as payment processors, identity verification services, and cloud infrastructure providers — and only to the extent necessary for them to perform their contracted services. All third-party providers we work with are required to handle your data in accordance with applicable data protection standards and are prohibited from using your information for any purpose beyond the service they provide to us. We may also disclose your data to government authorities or law enforcement agencies in the Philippines if required to do so by law, court order, or regulatory directive. In the event that 23 apk undergoes a business restructuring or change of ownership, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We review our third-party providers regularly to ensure they continue to meet our data protection requirements.